Refund policy

Because your comfort is our promise.

At Avlor, we want you to love what you wear — and feel confident while doing it. We understand that sometimes a product might not be the right fit, style, or vibe for you. That’s why we offer a simple and transparent return, exchange, and refund policy to make your experience smooth and worry-free.

1. Return & Exchange Window – 7 Days

You can initiate a return or exchange within 7 days of receiving your order. To be eligible, the item must be:

  • Unworn and unused
  • In its original packaging
  • With all tags, labels, and hygiene seals intact

Note: Products that are damaged, altered, or show signs of wear will not be accepted for return or exchange.

2. What Can Be Returned or Exchanged?

We accept returns and exchanges for:

  • Sizing issues
  • Style or color mismatch
  • Manufacturing defects (though rare!)

Non-returnable items:

  • Items marked as Final Sale or Clearance
  • Accessories (if applicable)
  • Items returned without original tags/packaging

3. How to Initiate a Return or Exchange

It’s easy! Just follow these steps:

  • Drop us an email at support@avlor.in or WhatsApp us at +91 9729509565 with your Order ID and reason for return/exchange.
  • Our team will guide you through the return process within 24–48 hours.
  • Once your return request is approved, we’ll arrange a pickup or share a return address (based on your location).
  • After we receive and inspect the item, your refund or exchange will be processed.

4. Refunds

Refunds are processed after we receive and verify the returned item. Once approved:

  • Refunds will be credited to your original method of payment (if prepaid) or issued as store credit (in case of COD orders).
  • Please allow 5–7 business days after product inspection for the refund to reflect.

5. Exchanges

Want to swap your item for a different size or color?

  • We offer one free exchange per order.
  • If the requested item is unavailable, we’ll issue store credit or initiate a refund as per your preference.

6. Shipping Charges

  • We offer free reverse pickup for one return/exchange per order.
  • Additional returns on the same order may incur a nominal courier fee.

7. Need Help?

We’re here to help you with sizing, style tips, or return queries.

Email: support@avlor.in
WhatsApp: +91 9729509565

Avlor is a women-led brand built on empathy and trust. If something doesn’t feel right, we’ll make it right. 💛